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01 January 2010

How To & FAQ

How can I contact you?
  • Send an email to: dushkydesign@gmail.com | dushkydesign@yahoo.com
  • Send a private message on my facebook page 


How can I place an order?
  • Send an email to: dushkydesign@gmail.com
  • Order from Breslo Shop
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What information do I need to give you upon ordering?
  • Full name
  • Complete Address
  • Telephone number (required for courier shipments)


How do I order a jewelry piece/ pillow/ toy?
  • Name or link to the image of the product you want
  • Specify colour palette/ scheme
  • Other preferences
  • Send order/ message/ email


How do I place a custom order?
  • Name and description of the product you want personalised
  • Theme
  • Colour scheme
  • Other preferences
  • Send order/ message/ email


What happens next?
  • You will receive a response message requiring you to confirm your order
  • For Custom orders I will send you a sketch first and after you approve it I'll start working on the finished product
  • Other details will be discussed during the working process


How long does it take you to finish an order?
  • Accessories, pillows & toys: 2-3 working days
  • Customisations: 4-7 working days
  • Note: The time frame may vary during Holiday Seasons


How long does it take until I receive an order?
  • 3-4 working days - Local Postal Service
  • 1-2 working days - Local Courier Service
  • 10-15 days - Postal Service in the EU region
  • more - Worldwide
  • Note: The time frame may vary during Holiday Seasons
  • Note: Shipment fees apply depending on the type chosen


What type of payment do you accept?
  • Repayment (Local Postal Service) - when you receive the package (postal fees apply)
  • Bank transfer - payment required in advance (bank fees apply)
  • Paypal - payment required in advance (transaction fees apply)


Good to Know:
  • All Products are available on ordering
  • All products are hand-made just for you
  • Colours can be changed
  • Custom orders are accepted
  • All products are hand-made with love, therefore place an order at least a few days before you need it (mind the shipment & crafting time-frames)
  • Use the Google Translate button on the top right sidebar if you need help understanding something

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